Technical Support
Vocality International provides support for all its products from three offices. It is our aim is to ensure we can assist you with your problem as quickly and efficiently as possible.
If you have any support questions, or to receive pre-implementation technical consultancy, with assistance on network design, roll-out planning and demonstrations or evaluations of equipment, please submit your question to one (only) of the email addresses shown in THIS PAGE.
Manuals
Documentation on Vocality's products is constantly evolving and improving. To access the range of manuals, including the generic manual and hardware platform specific manuals, please complete the form found here, and you will receive access information to download the manuals within a short space of time.
Downloads
Your support contact may request you utilise of the following tools. Click the name to download the zip file.
Repairs
Click Here for information on having Vocality equipment repaired - both in and out of warranty.
On-Site Engineering Assistance
Whilst Vocality offers products which are easy to use in most configurations, users often do not carry experience of all the disciplines needed to successfully complete an installation, involving IP, voice, data and so on.
Vocality offers cost effective engineering resources to assist and support you in setting up, or configuring your Vocality network.
Full information on on-site engineering support can be found in the Engineering Rate Card available from your local Vocality office.
Training
Vocality Certified Engineers benefit from having received the best training course available in how to use Vocality products. These courses are delivered in the United Kingdom, United States and Australia. Vocality can also deliver on-site training in many countries around the world.
There are three courses available:
- Generic Product Training
- Operational Training (Fault Finding)
- Advanced Product Training (V200)
For more information on training in your territory, please contact your local Vocality office, or your preferred Vocality reseller.