Out of Warranty Repairs

Vocality equipment is known to be very reliable, but of course, every now and then, equipment may fail. Your first port of call is your Vocality reseller, or if you purchased direct from Vocality, call your local Vocality office. They can then determine if it is a hardware fault or not and if the unit is in or out of warranty.

For Equipment Covered by a Service Package

Your Vocality support representative will validate your warranty status, and once the engineer has run through telephone diagnosis, he/she will issue you with an RMA number and will walk you through the returns process. We aim to have repairs returned to you within 10 working days in Europe or 20 working days outside Europe.

For Equipment NOT Covered by a Service Package

From April 1st 2010, Vocality International is moving to a new pricing model for repairs. The pricing is based on a fixed price, but each part type carries its own fixed price.

Please note : Equipment without a valid Service Package, can not be software upgraded, as this requires a valid Service Package or valid warranty.

To start an equipment repair process, please contact your reseller or local Vocality office (Europe, USA, Australia)

If you have any questions about support and repairs, email support@vocality.com