Maintenance Services

At Vocality, we pride ourselves on providing customers with a personal service and understand that each customer is different and support requirements may vary. In consideration of this we have three levels of Service Package offerings, Bronze, Silver and Gold. These packages have been created to give you the flexibility to receive the level of support your particular business requires.

All Vocality hardware and software comes with a 12 month warranty from the date of purchase. Once this warranty is expired you have the option to purchase a Service Package. When comparing the Service Package choices ensure that you select the coverage option that best meets the needs of your business. All Service Packages are available on a one year term, payable in advance.

By having a Service Package you can be assured that your Vocality products are covered at a fixed annual fee giving you the ability to budget. In the unlikely event that the worst should happen, our fully trained Technical Support team will be on hand to assist you and resolve your problems.

	Bronze [-]	Silver [-]	Gold [-]
Software Application Support (VSAS)
Configuration Assistance
Software Application Support Plus Upgrades (VSASU)
Full and Interim Releases
Priority Technical Support (4 Hr Response)
Via Phone and Email
24 x 5
24 x 5 follow the sun 4 hours initial response technical support
Vocality's Technical Services Portal
Support Documentation
Full access to Vocality Technical Services Release Notes
Manuals
Access to the Latest updated Hardware and Software Manuals
50% Discount on Training Courses
(max. 3 people per annum)
Vocality's Hardware Repair
Specific Custom Repair of Existing Serialised Unit
As required - dispatch within 10 working days of receiving the unit
Rates	5%	10%	15%
% of List Price

Managed spares can be housed at either Vocality's UK or US offices for quick dispatch. For more information on this or any of the service packages, please contact your Vocality account manager.